Worldwide Shipping & Payment
The following conditions apply:
1. Shipping policy
The goods are delivered worldwide.
There are no limitations for shipments to domestic or foreign Islands.
Deliveries within Germany:
Shipping costs for consumers within Germany (including VAT):
The normal shipping fee for parcels up to 30 kg max. weight* is € 3.95.
The shipping fee for small packages (max. 2 CDs, or 2 books, or 2 DVDs) is € 2.50.
The shipping fee for concert and event tickets is € 0,90.
Shipments with an order value over € 100.00 are shipped FREE of charge to consumers.
* If the weight of the shipment exceeds 30 kg, but the order value is below the free shipping threshold of € 100, an extra standard shipping fee of € 3.95 (incl. VAT) is added.
Shipping costs for commercial resellers (net, plus VAT):
The normal shipping fee for commercial resellers for parcels up to 30 kg max. weight* is 4.95 € (net).
The shipping fee for small packages (max. 2 CDs, or 2 books, or 2 DVDs) is 2.50 € (net).
The shipping fee for concert and event tickets is 0.90 € (net).
Shipments with an order value over 250.00 € are shipped FREE of charge to commercial resellers.
For commercial resellers the minimum order value is € 100.00 net, regardless of the destination country.
* If the weight of the shipment exceeds 30 kg, but the order value is below the free shipping threshold of 250 € (net), an extra standard shipping fee of 4.95 € (net, plus VAT) is added.
Note for Gift items and vouchers:
For gift items, if they have been selected and are part of a delivery of goods, there are no additional shipping costs.
For vouchers that are being sent separately by post as printed version, there are no additional shipping costs.
Deliveries to Germany & abroad
Conveyance shipments for commercial resellers
To commercial resellers we also offer conveyance shipments per pallet by a freight carrier.
When shipping bulk goods or large shipments (conveyance shipments) by pallet, we calculate as follows:
Pallets and bulk goods are shipped by a conveyance freight carrier or as DHL-bulk goods shipment.
The shipping costs are country-specific and individually depend on the weight and volume. Please note that conveyance shipments by pallet are only offered to commercial resellers.
As far as there is no other delivery time provided in the item description, the delivery of the goods within Germany takes 1 - 3 days, for deliveries into foreign countries within 3 - 14 days after order confirmation (in case of advance payment starting from the day of receipt of the payment).
Please note that on Sundays and public holidays, usually there is no delivery service.
In case your order contains items with different delivery times shown in the item descriptions, we ship the goods in a common shipment, unless we have taken any other agreement with you. The delivery time is determined in this case by the item with the longest delivery time that you have ordered.
In case of collection of the order by you, we inform you by e-mail or telephone about the provision of the goods and the pick-up possibilities. In case of a pick-up by you, no shipping costs will be added.
Delivery to a DHL "Packstation" (Packing Station)
We are happy to deliver your order to a DHL Packing Station (only within Germany). You can save your DHL Packstation as delivery address in your customer account in the address management (this is also possible directly in the ordering process). Enter the following data as delivery address:
- Your family name & first name
- Your "PostNummer" (postal number - your personal DHL customer number)
- Name of the Packing Station & Packing Station number
- Postal code & city of the packing station
Note on the packaging material:
The "Flo-Pak Green®" filling chips which we use in our shipments are produced in a resource-preserving and energy-saving manner. They are 100% recyclable and fully biodegradable: they degrade to carbon dioxide, water and humus (without any chemical pollutants), there are no residues such as heavy metals or plastic. The "Flo-Pak Green®" filling chips are suitable for the bio-waste container, however, many German waste management companies prefer a disposal in the residual waste bin, where the chips serve as a valuable, non-toxic fuel in waste incineration (for waste incineration a high degree of additional energy is needed).
Our cardboard boxes consist of 100% paper and are part of the recycling system "Resy". For wrapping and protecting the products, we use mainly corrugated cardboard, or paper. Only for particularly sensitive products and CDs we use small quantities of bubble wrap. To a very small extent, we use filling material which we receive in deliveries from suppliers, and rather use once more instead of disposing of it immediately. For its condition or eco-fitness, however, only the suppliers are responsible, this also applies to the original product packagings. We encourage our suppliers and manufacturers to continuously optimize their product packaging ecologically.
2. Payment conditions
For deliveries within Germany you have the following payment options:
DIRECTebanking is the free, ISO certified online payment system of the SOFORT AG. Your advantages: no additional registration, automatic debiting from your online bank account, highest safety standards and immediate shipping of stock goods. In order to pay with DIRECTebanking you need your eBanking login data, that is your bank connection, account number, PIN and TAN.
The Direct eBanking payment service is currently available from the following countries:
Germany, Austria, Switzerland, France, Great Britain, Belgium, Netherlands, Italy, Poland, Hungary, Spain.
For payments by credit card, the debit of the credit card account takes place after the successful check and acceptance of the card through the internet-payment provider Heidelpay, whose internet page is directly implemented by our Internet-Shop of Sat Nam during the actual payment process and through whom the credit card payment is being processed under existing security directives.
When paying by credit card, the credit card account is charged with the conclusion of the contract.
Note for the delivery: Your order will be shipped as soon as possible after your creditcard payment has been processed. In cases of unexpected delays we will contact you by e-mail.
You will be redirected to PayPal. With your PayPal data you can login directly at Paypal.com and confirm the payment. Your PayPal payment is processed under current security policies. Your order is processed immediately upon receipt of your payment. Your PayPal data will not be stored by us. For more information about PayPal, please visit www.paypal.com
Note: The billing and shipping address are taken automatically as stored at PayPal! Therefore please make sure the billing and shipping address for your order match those stored at PayPal.
You can pay comfortably by Direct Debit with the SEPA Core Direct Debit procedure.
As registered commercial vendor, you will receive 2 % prepayment cash discount on the gross order value.
By choosing the payment Direct Debit (SEPA) in the order process, you can enter your IBAN (account number), BIC (sort code) and account holder, and issue your debit mandate.
Note: Payment by Direct Debit is possible only with a German, Austrian or Swiss bank account, and applies for shipments within Germany, Austria or Switzerland.
Direct Debit is applicable only from your 2nd order on.
Further information about the SEPA-Core Direct Debit procedure
You pay your order cash directly upon delivery. Please note that additionally to the shipping costs there is an extra fee of 4,00 Euro for deliveries within Germany. For COD deliveries into foreign countries, the extra COD fee is 12,00 Euro. For payments from foreign countries, we therefore recommend the payment by creditcard, since there will be no extra charges for you.
After finalizing your order you will receive a separate payment-information by e-mail. This will contain the total invoice amount as well as the order number and the banking information with IBAN and BIC.
Please pay the total invoice amount by naming the order number into the bank-accountmentioned in the payment-information.
In case of payments from outside Germany, please make sure that any additional wire-charges are covered by you.
You can personally pick up your order at our warehouse (address: see imprint). Please contact us for arranging the pick-up date after having received you order confirmation. You can then pay your invoice cash, or by EC-, Visa- or Mastercard at the spot.
Please Note: This form of payment is only available when you pick up the goods directly from us at our address - there will be no shipping!
Further payment details
We reserve the right in individual cases to make a delivery only against advance payment by bank transfer or by credit card. In case of unexpected delays, we will contact you immediately by e-mail.
When paying by SEPA Core Direct Debit procedure, you authorize us to collect the invoice amount from your account by submitting a corresponding SEPA mandate. The collection of the payment is done within 5 - 7 days after the conclusion of the agreement. The deadline for submission of the preliminary announcement (Pre-Notification) is reduced to 5 days before the due date. Please note that you are required to provide sufficient funds in the account towards the announced date.
If you have any questions, you can find our contact details under About us.